CitiBank

About IBPMS

iBPS is an Intelligent Process Automation (BPM) product suite which enables enterprise-wide digital transformation. It automates simple to complex processes, bridges organizational silos, and reinvents operations, while driving continuous process improvement. The suite offers a comprehensive set of tools for low code application configuration, with pointand-click and drag-and-drop functionalities, to rapidly develop and deliver responsive web and mobile applications. Its advanced capabilities, including artificial intelligence (AI), machine learning (ML), analytics, multi-experience apps, omnichannel communication, and cloud-native architecture, enable a rich user experience and customer engagement across all digital channels. Furthermore, it allows you to manage the application lifecycle with integrated DevOps.

Business Challenges

• Slow development of web and mobile apps

• High IT dependency

• Disjointed processes

• Lack of an omnichannel customer experience

• Low visibility across processes